With the plethora of veterinary software available in the market right now, it is easy to feel overwhelmed on what to choose. In such cases, the best thing you can do is look at some of the top applications available in the market and see what works for you. Because there are software designed specifically for mobile clinics, and ones that are integrated with radiology software companies.

With the plethora of veterinary software available in the market right now, it is easy to feel overwhelmed on what to choose. In such cases, the best thing you can do is look at some of the top applications available in the market and see what works for you. Because there are software designed specifically for mobile clinics, and ones that are integrated with radiology software companies.

A good practice management software in the clinic can massively improve productivity. A software with the right tools can not only assist in your daily operations, but also facilitate them. In fact, a good PMS can do a bunch of tasks that leave your hands free for the most important stuff. What are these tasks, you ask? Well, an efficient PMS can help you with

When it comes to feline visits to your vet clinic, the situation is probably not very good-looking. Here are some numbers from The Bayer Vet Care Usage Study: Over 52 percent of the 74 million cats in the US haven’t visited a vet in the last year. What’s more, only 37 percent of cat owners take their kitty to a routine annual exam.

Studies have shown that vets often don’t use financial concepts to run their businesses. In fact, 62% vets don’t even review their KPIs on a regular basis. We have talked about the importance of reviewing KPIs in our earlier article. You know those days. ...When the hours are dull, employees are twiddling their thumbs, and all you can think of is the loss of revenue. Nothing beats the satisfaction of an appointment book that is full. Downtime between appointments is nice, sure.

You know how expert care and comfort can significantly affect the health of animals. But as a business owner, have you spared a thought for the ‘health’ of your practice? What if there is damage to some expensive equipment? What is your plan if you find one of your vets committed malpractice? What about general liability? You may find it unpleasant to think about such things. But you have to have a plan for when things don’t go quite right.

The percentage of people who bought pet products from veterinary practice fell from 16% to 9.4% between 2010 and 2018. (AAHA) And according to a report from last year, Walmart is planning on having 100 vet clinics in its stores within the next 12 months, growing from the 21 it has today. Scary as these stats may seem, what does this mean for your vet practice?

Your goal as a business owner should be the GROWTH of your veterinary practice. And since every veterinary practice has required knowledge, equipment, and experience to run it daily, then why do only some clinics reach to the level of growth that every business owner dreams of?

Clients’ feedback helps you improve the client experience. Every practice owner has that knowledge. But how to actually get regular feedback from clients? Very few practice owners know the art and science of engaging pet-owners for feedback. In this article, you'll learn the ACAF framework for getting feedback...

Practice owners know the importance of client retention. But where do they get stuck while implementation? We've seen there are 2 key hurdles: The first is how identifying the clients who, you are on the verge of losing. The second is building a simple and scalable process to get them back using the existing resources.

Imagine: Client calls in for an appointment. You set one up. Client doesn’t show up. Now not only is that slot wasted, your employees are twiddling their thumbs - which is not what you are paying them for. You are frustrated, you hate it, and there’s nothing you can do about it. I bet it sounds familiar.

When it comes to business growth, those with the best technology won’t win. Those with the largest budget won’t win either. Neither will the ones who have a strong marketing strategy. Well, who then? It will be those who can differentiate themselves in this crowd.

A key reason why you as a practice owner should focus on client retention: According to a research by Bain & Company, increasing customer retention by 5% can lead to an increase in profits from 25% to 95%.

Tracking metrics by its nature is complex. Many reasons why it is complex… ...the primary being that data is spread across multiple sources, and even if we are able to gather data from all these sources, we need to clean this data for analysis.

Having KPIs for your practice is easy. Having the right KPIs for your practice is not. Most of the practice managers copy the key performance indicators (KPIs) from a source.

Each and every entity in an organization is crucial for its overall growth. The employers, employees and customers play an equally important role in shaping the organization. It is imperative for an organization to treat their customers as the king - to keep their wish at priority and do as they say.

“I do have a presence on social media. Then why do I need a website?'' We’ve heard this several times from many practice owners. Additionally, those who already have a website said: “We invested $2500 for the website and we don’t see any significant difference.”

Marketing your practice is tough. There is a ton of competition. And it is expensive. The current channels for marketing are becoming less effective, and the returns on investment are diminishing. What if we tell you there are easy and more effective ways to market your clinic without making any significant investment.

Mobile veterinary units are very different from the typical clinics. Typically a mobile clinic has 3 staff members moving across the city inside a big van. They get calls from pet owners who do not want to take their pets to a physical veterinary clinic. The mobile vet team usually consists of a doctor, a nurse, and a technician cum practice manager.

Follow up visits after a medical procedure or surgery are usually recommended to the pet owners. However, many a time the owners ignore these rechecks because they think it is not necessary and they might save some money. This can have a detrimental impact on the patient’s health. We as the animal care providers should not let that happen.

If you are reading this then I am sure you are a practice manager who is on the lookout for ways by which your veterinary clinic can grow and improve. Practice managers(PM) have become the key to the success of any veterinary practice. A practice manager needs business expertise and people management skills. Sometimes the practice manager has to get into shoes of other personnel to get the task done.